Frequently Asked Questions

  1. Can I extend my Party Time?

    • No we do not extend party times, you may book an additional party time slot if available.

  2. Can I have more then 20 kids at our Party?

    • Yes, each additional child will be $18.00 each between the ages of 1 to 14 years of age

  3. Can I bring my own food and drinks outside of the 2 cold sides dishes (Fruit, Cold Pasta Salad, Veggie Platter, or Salad only)?

    • No other food or drinks are allowed. If additional food, drinks and dessert table are brought in, you will be charged a $175.00 USD fee (you may also choose to pay this fee to bring in your own food & drinks but the children’s food & drinks package will not be provided).

  4. Can I hire vendors to come in to My Busy Town?

    • My Busy Town works with approved vendors, at the time of booking please inquire about the vendors and we will check availability and coordinate the booking/scheduling for the Birthday Party or Event.

  5. What does My Busy Town provide for Parties or Events?

    • We provide paper plates, napkins, utensils, cake knife, lighter, pitchers of water & table clothes. All paper products and table clothes are white.

  6. What type of decorations can I bring?

    • We suggest light party decorations, example: banner, favors, table clothes, balloons already filled.

  7. How early can I arrive before my party?

    • You may arrive no more then 10 minutes before your party start time.

  8. How many party attendants will my party have?

    • Two attendants will be assigned to your party.

  9. What will my party attendants help with?

    • Party attendants will set up the party room and manage the party time.

  10. Can I order balloons through My Busy Town?

    • Yes, you may order balloons through us. Order must be provided no later then Wednesday before your party. We have latex and mylar balloons, please email regarding colors and types.

  11. Can I order additional pizza?

    • Yes, you may order additional pizza from our menu. Order must be provided by Wednesday before your party.

  12. Can I order drinks for my guests?

    • You, you may order additional drinks through My Busy Town. We sell Coca Cola, Diet Coke and Sprite along with Lemonade and Apple Juice.

  13. Are my guests allowed to eat while we are on the play floor?

    • No we do not allow food or drinks on our play floor. Due to the health and safety of all our guests.

  14. Can I hang or stick decorations on the wall or ceiling of the party room?

    • No, we do not allow any items to hang from the ceiling or taped to the walls.

  15. If I Cancel My Party Will I Be Charged?

    • Our cancellation policy is as follows: If you cancel your party 7 days prior to your scheduled party, you will be charged 50% of the remaining balance for your party package. If you cancel within 72 hours of your party date, you will be charged 100% of the remaining balance for your party package. All deposits will not be refunded weather you cancel or change dates and times. We will only reschedule your party once two weeks prior to your scheduled party. Deposits will be forfeited and no more changes will be accommodated after one change.  

Party Policies:

  • All visitors must read and sign My Busy Town waiver form

  • A $200.00 non-refundable deposit when you schedule a party or event. The remainder balance will be due at the end of the party

  • Opening presents/gifts during party time is not suggested

  • Alcoholic beverages are not allowed at My Busy Town

  • Clean socks are required for everyone entering My Busy Town

  • Have fun and celebrate